• Intent and Context
• Value and Value Co-Creation
• Value: Services, Products, and Resources
• Service Relationships
• Value: Outcomes, Costs and Risks

• Identifying Guiding Principles
• Topics Covered
• The Seven Guiding Principles
• Applying the Guiding Principles

• The Four Dimensions
• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• External Factors and the Pestle Mode

• Introduction to Continual Improvement
• The Continual Improvement Model
• Relationship between Continual Improvement and Guiding Principles

• Purpose of ITIL® Practices
• The Continual Improvement Practice
• The Change Control Practice
• The Incident Management Practice
• The Problem Management Practice
• The Service Request Management Practice
• The Service Desk Practice
• The Service Level Management Practice

A: The certification is suitable for IT professionals, IT managers, business owners, and individuals interested in IT service management. It is particularly valuable for those involved in service delivery, support, operations, or anyone looking to enhance their ITSM knowledge.

A: The certification demonstrates your understanding of ITIL principles and practices, making you a valuable asset in IT service management roles. It enhances your career prospects, increases job opportunities, and enables you to contribute effectively to IT service improvement initiatives within organizations.

A: The training covers the key components of the ITIL framework, including service management concepts, service value system, guiding principles, service value chain, ITIL practices, and continual improvement.

A: There are no prerequisites for the ITIL V4 Foundation Certification training. It is open to anyone interested in learning IT service management principles and practices.

A:

1. ITIL 4 Managing Professional (MP): This training path is designed for IT professionals who want to delve deeper into ITIL practices and gain advanced skills. It consists of four modules: ITIL 4 Specialist Create, Deliver and Support; ITIL 4 Specialist Drive Stakeholder Value; ITIL 4 Specialist High-Velocity IT; and ITIL 4 Strategist Direct, Plan, and Improve. Completing all four modules leads to the ITIL 4 Managing Professional designation.
2. ITIL 4 Strategic Leader (SL): This training path focuses on the strategic aspects of IT service management. It includes two modules: ITIL 4 Strategist Direct, Plan, and Improve (shared with MP) and ITIL 4 Leader Digital and IT Strategy. Completing both modules leads to the ITIL 4 Strategic Leader designation.
3. ITIL 4 Specialist Modules: These individual modules cover specific areas of ITIL practices in more detail. Examples include ITIL 4 Specialist Drive Stakeholder Value, ITIL 4 Specialist High-Velocity IT, and ITIL 4 Specialist Create, Deliver and Support. These modules can be taken individually to gain in-depth knowledge in specific areas.
4. ITIL 4 Foundation Bridge: If you have already obtained the ITIL v3 Foundation Certification, this bridge course allows you to upgrade your certification to ITIL 4 Foundation by learning about the new concepts and practices introduced in the latest version.
5. ITIL 4 Master: The ITIL 4 Master certification is the highest level of ITIL certification and demonstrates the ability to apply ITIL principles and practices in complex, real-world scenarios. This certification requires extensive practical experience and the successful completion of an assessment process.