BCS Foundation Certificate in User Experience -

BCS Foundation Certificate in User Experience

Duration: 3 Days (24 Hours)

Overview

Course Details

Prerequisites

BCS Foundation Certificate in User Experience Course Overview:

The BCS Foundation Certificate in User Experience stands as a globally renowned certification, validating an individual’s mastery of user experience (UX) principles, methodologies, and essential concepts. It comprehensively addresses the fundamentals of UX, encompassing user needs, design principles, accessibility, and usability testing. This certification is embraced by industries to ensure their UX professionals possess the requisite expertise to craft design solutions centered around users. Holding this certification signifies a robust comprehension of UX methodologies that can enhance the functionality, usability, and user contentment associated with a company’s products or services. Industries spanning from technology to retail prioritize UX as a pivotal element of their overarching business strategy.

Intended Audience:

Professionals involved in technology and product development
Project managers seeking to improve customer satisfaction
Web designers interested in user-focused designs
Marketing professionals aiming to improve user engagement
Software developers seeking to enhance user interfaces
UX designers requiring formal certification
Quality Assurance teams needing understanding of user experience

Learning Objectives of BCS Foundation Certificate in User Experience:

The primary learning objectives of the BCS Foundation Certificate in User Experience course are as follows:

Gain a thorough understanding of the key concepts and theories surrounding user experience.
Develop skills to effectively apply UX principles to designing and evaluating digital products.
Understand the user experience lifecycle, including needs analysis, design, evaluation, and implementation.
Align user experience activities with both user and business goals.
Acquire the knowledge required to advocate for user experience within organizations.
Maximize efficiency and customer satisfaction by integrating user experience principles.

Through these learning objectives, participants in the course will enhance their ability to create user-centered designs, improve product usability, and contribute to the overall success of their organizations by prioritizing user experience.

Module 1: Guiding Principles – (5%, K2)

Articulate the importance of taking the users’ perspective. (K2)
Paraphrase the key principles of user centred design. (K2)
Recall ISO9241 as an important standard in the field of usability. (K1)
Have an understanding of different user perspectives and goals for using a system (K2)
Recall the difference between usability and user experience. (K1)
Recall the difference between usability and user acceptance testing. (K1)
Summarise the benefits of inclusive design. (K2)

Module 2: User Research – (10%, K3)

State the components of the context of use. (K1)
Identify the potential users of the system. (K2)
Plan site visits to end users to understand the context of use. (K3)
Recognise good and poor questions to ask in user interviews. (K2)
Describe the kinds of data that should be collected during a site visit to users. (K2)
Interpret the data from a site visit in ways that can be used to develop a shared knowledge of the context of use. (K3)
State the difference between observation and interpretation. (K1)
List discount usability research techniques that can be used to understand the context of use, such as diary studies. (K1)
State the key principles of contextual inquiry. (K1)
Define affinity programming. (K1)
Choose the appropriate research method to understand the context of use. (K3)
Demonstrate the difference between opinion-based and behaviour based research methods. (K3)
Recognise that requirements gathering and conceptual design should be truly inclusive. (K1)

Module 3: Illustrating the Context of Use – (15%, K3)

Illustrate the specific users of the system. (K3)
Write descriptions of users that can be used for design. (K3)
Explain the rationale for focussing on user needs. (K2)
Interpret key user needs. (K3)
Explain that including too many choices in a user interface increases the cognitive load on users. (K2)
State the elements of a user story. (K1)

Module 4: Measuring Usability – (5%, K3)

Define usability. (K1).
Illustrate how the definition of usability can be used to construct measures of usability. (K3)
Demonstrate how to choose between good and poor design ideas by using behavioural data. (K3)
Illustrate the role design experiments play in validated learning. (K3)
Identify the strengths and weaknesses of multivariate testing as a method for choosing between design alternatives. (K2)
Explain the value of iterative design. (K2)
Recall that good and bad user experiences have an emotional reaction on users. (K1)

Module 5: Information Architecture – (15%, K3)

Recognise the way information flows between a person and a product or service. (K2)
Choose appropriate schemes for classifying and organising information. (K3)
Organise, structure and label content, functions and features. (K3)
Describe the steps in carrying out an open and a closed card sort. (K2)
Compare and contrast an implementation model, a mental model and a conceptual model. (K2)
State the concept of affordance. (K1)

Module 6: Interaction Design – (10%, K3)

Describe different user interface design patterns. (K2)
Choose the correct interactive control in a user interface design. (K3)
Describe how the choice of user interface control has an impact on the time it takes users to achieve their goals. (K2)
Define the concept of progressive disclosure. (K1)
State the difference between interaction design and information architecture. (K1)
Explain why user interface consistency is an important design principle. (K2)
State the importance of focussing on the user’s tasks when designing the flow of a user interface. (K1)

Module 7: Visual Design – (10%, K2)

List fundamental principles of visual design. (K1)
Identify good and poor page layouts. (K2)
Define eye tracking as a research methodology and recall key insights from eye tracking research. (K1)
Describe the advantages and disadvantages of using metaphorical representations in visual design. (K2)

Module 8: User Interface Prototyping – (10%, K3)

Choose between different types of prototype, for example paper and electronic, and recall the merits of each. (K3)
Recognise the appropriate type of prototype for the phase of design. (K2)
Describe the differences between prototypes and sketches. (K2)
Recognise the importance of identifying multiple different design solutions before deciding on a specific design solution. (K2)
Sketch paper prototypes. (K3)

Module 9: Usability Evaluation – (20%, K3)

Recall Nielsen’s Usability Heuristics and have an awareness of other usability principles. (K1) 9.2 State the different
State the different kinds of usability evaluation. (K1)
Plan usability evaluations to test design hypotheses. (K3)
Record the data from usability evaluations. (K1)
Interpret the data from usability tests to distinguish high and low severity usability problems. (K3)
Moderate a usability test. (K3)
State the difference between a usability inspection and a usability test. (K1)
Choose between good and poor tasks for a usability test. (K3)
State the difference between observation and interpretation. (K1)
Identify W3C’s Web Content Accessibility Guidelines as an important standard in the field of web accessibility. (K1)

BCS Foundation Certificate in User Experience Course Prerequisites

• Basic understanding of IT systems and their use in businesses.
• Familiarity with user-centric design processes.
• General awareness of web and mobile technology trends.
• Knowledge of user experience principles and practices.
• Experience in user interface design is useful, but not required.

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