Oracle customer care & billing (cc&b) Course Overview:

Oracle Customer Care & Billing (CC&B) is a suite of integrated software applications designed to automate and enhance customer care, order management, billing, and payment processes for the telecommunications industry. It offers a wide range of capabilities, including customer service tools, order management controls, and automated billing and payment processing. The course provides a comprehensive overview of the CC&B application, covering system configuration, functionality, billing, payments, customer support, and more. Participants will learn to set up new customer accounts, manage accounts, activate products and services, define billing rules, process payments, and track revenue and costs. By the end of the course, students will have the knowledge and skills to configure, implement, and manage the CC&B system for their organization, providing superior customer experiences through Oracle’s customer-focused technology. The course is suitable for beginners in the field of customer service and billing or those seeking a refresher.

Intended Audience:

1. IT Administrators: Professionals responsible for the technical administration and maintenance of the Oracle CC&B system.
2. Financial Analysts: Individuals involved in financial analysis and reporting within the context of the CC&B application.
3. Java Developers: Developers responsible for customizing and extending the functionality of the CC&B system using Java programming.
4. System Architects: Professionals involved in designing and planning the architecture of the CC&B implementation.
5. Database Administrators: Individuals responsible for managing and maintaining the Oracle database used by the CC&B application.
6. Configuration and Administration Teams: Personnel involved in configuring, administering, and customizing the CC&B application.
7. Managers: Managers overseeing the implementation teams and ensuring adherence to best practices during the CC&B release cycle.
8. Customers: Customers using Oracle CC&B to optimize their business processes and gain a practical understanding of the system.
9. Technical Professionals: Professionals responsible for testing and integrating the CC&B application into enterprise ecosystems.

Learning Objectives of Oracle customer care & billing (cc&b):

1. Gain an exhaustive understanding of the concepts and features of Oracle UTILS, Oracle CC&B and the industry specific modules.
2. Learn to develop and track customer accounts and manage customer profiles, accounts, contacts and contracts.
3. Understand how to track invoices and payments, set-up customer data, configure preferences and configure products and services.
4. Learn how to process and record payments, resolve customer inquiries and manage the customer service requests.
5. Get proficient in the areas of software design and development, system archiving and migration, testing, implementation and training.
6. Learn to master the concepts of contract renewal, rating, dynamic customer segmentation and customer lifecycle.
7. Get hands-on experience working with the Oracle CC&B utilities, customer collaborative portal and customer portal.
8. Develop the ability to resolve major technical issues, performance issues and integrate CC&B with other Oracle products.
9. Learn best practices for business process improvement and customer relationship management (CRM).
10. Enhance customer experience by utilizing customer segmentation, customer self-service capabilities and analytics.