Oracle NetSuite CRM Sales Course Overview:

The Oracle NetSuite CRM Sales course is an online training program aimed at enhancing the effectiveness of sales professionals. It covers various topics, including building customer-centric sales processes, lead and prospect management, utilizing automated processes to optimize sales activities, and analyzing and reporting sales performance.

Additionally, the course offers insights into CRM technologies, sales best practices, and successful strategies for improving sales performance. By completing this training, sales professionals can better manage sales processes, analyze performance data, and improve their ability to close deals. The course also emphasizes the importance of secure information management and enhancing customer relationship marketing.

Intended Audience:

• Sales representatives
• Customer service agents
• Sales managers
• Commerce professionals
• Senior executives
• Budget managers
• Product owners

Learning Objectives of Oracle NetSuite CRM Sales:

1. Mastering the implementation and execution of NetSuite’s Professional Edition CRM.
2. Understanding the NetSuite workflow, including how to add contacts, launch campaigns, define and implement custom fields, and manage leads and opportunities.
3. Learning to turn leads and opportunities into closed sales.
4. Determining how to use the suite analyser to produce leads and opportunities.
5. Building an understanding of how to optimize service and support, track customer correspondence, and assess customer updates by leveraging the collaboration features.
6. Becoming adept at developing topics and content for marketing campaigns and materials.
7. Examining data with NetSuite reporting, such as dashboards, worksheets, and analytics.
8. Exploring specialized topics, including analytics, campaigns, forms, customization options, and Mobile Account Management.