Oracle Service Cloud (RightNow) Administration Course Overview:

The Oracle Service Cloud (RightNow) Administration certification validates the skills and expertise required to effectively implement Oracle’s RightNow solution. This certification confirms the ability to install, troubleshoot, and maintain RightNow suite solutions. It demonstrates proficiency in tasks such as creating data analysis reports, managing chat and co-browse configurations, orchestrating new projects, and implementing security practices. Industries widely adopt this certification as a benchmark to hire experts capable of configuring and managing Oracle Service Cloud applications, thereby enhancing customer service operations. It becomes an essential component of any organization that prioritizes improving customer experience and productivity through the rapid deployment and integration capabilities of Oracle Service Cloud solutions.

Intended Audience:

• IT professionals responsible for managing customer experience systems.
• Administrators of the Oracle Service Cloud.
• Technical support and customer service team leaders.
• Professionals looking to improve their knowledge and skills in cloud systems.
• Oracle Service Cloud users and operators seeking further certification.

Learning Objectives of Oracle Service Cloud (RightNow) Administration:

The learning objectives of the Oracle Service Cloud (RightNow) Administration course aim to provide in-depth knowledge of system administration tasks of Oracle Service Cloud. By the end of the course, participants should be proficient in tasks like setting up and managing staff accounts, understanding security level settings, managing interface configurations, and creating workflows and workspaces. They should also master customizing standard text, configuring service level agreements, and supervising incidents effectively. Ultimately, students should gain competency in streamlining service processes and integrating multiple service channels to improve overall customer experience using Oracle Service Cloud.