Module 1: Siebel Business Services

• Describing a business service
• Describing the structure and role of property sets
• Using the business service simulator to test a business service

 Module 2: Creating and Deploying Siebel Workflow Processes

• Creating a workflow process using Siebel Tools
• Testing workflow processes using the Workflow Simulator
• Publishing and activating workflows
• Describing the Siebel Workflow architecture
• Creating robust workflows using sub-processes and queries
• Invoking workflows with run-time events and custom controls
• Using workflow policies to invoke workflow processes

 Module 3: Configuring Siebel Universal Inbox

• Enabling an existing data type for the Inbox

 Module 4: Using Siebel Data Validation Manager

• Creating and activating validation rule sets
• Invoking Data Validation Manager from a workflow or run-time event

 Module 5: Using Siebel Task UI

• Describe the features of Siebel Task UI
• Invoke and complete a task
• Configure and administer a task
• Configure branching logic in a task using transient business components
• Use task properties in task steps

 Module 6: Introducing Siebel Scripting

• Describing appropriate uses for scripting in Siebel business automation
• Identifying scripted objects in Siebel Tools

 Module 7: Creating SmartScripts to automate customer interactions

• Describing the features of SmartScript
• Identifying the elements that make up a SmartScript
• Create a basic Siebel SmartScript
• Personalizing a SmartScript with user properties
• Customizing data displayed in a SmartScript with search specifications and picklists
• Add Siebel eScript to a SmartScript

 Module 8: Using Siebel State Model

• Describe how state models can enforce business logic
• Create a new state model

 Module 9: Assigning Business Data with Siebel Assignment Manager

• Explaining the role of Siebel Assignment Manager
• Describing the components of assignment rules
• Creating and testing assignment rules
• Describing the Siebel assignment methodology
• Configure assignment objects in Siebel Tools
• Invoke Assignment Manager in dynamic mode

Siebel Business Automation Rel 15.5 Course Prerequisites:

• Prior experience with Siebel software systems
• Basic understanding of CRM processes
• Familiarity with database concepts, web technologies, and Siebel architecture
• Proficiency in programming languages like JavaScript, VBScript
• Pre-existing knowledge of Siebel Tools configuration and Siebel EAI
• Fundamental concepts of Business Automation workflows.