Veritas NetBackup 8.2: Maintenance and Troubleshooting

Duration: 4 Days (32 Hours)

Veritas NetBackup 8.2: Maintenance and Troubleshooting Course Overview:

The NetBackup 8.2: Maintenance and Troubleshooting course is designed to equip IT professionals with the necessary knowledge and skills to effectively troubleshoot issues related to Veritas NetBackup software.

Throughout the course, participants will learn about various error detection tools and troubleshooting methodologies that can be applied to identify and resolve issues within the NetBackup environment. The course covers a wide range of topics, including troubleshooting the NetBackup database, devices, media, disk, cloud, OST (OpenStorage Technology), deduplication, and virtualization.

Participants will also gain a deeper understanding of the key processes that drive the functionality of NetBackup and learn how to enable, view, and manage the associated logs. This knowledge will help participants diagnose and resolve common issues that may arise during the operation of the NetBackup software.

Intended Audience:

This course is for NetBackup administrators, operators, system engineers, and technical support personnel who want to broaden their NetBackup advanced troubleshooting knowledge and skills on a Windows or UNIX platform.

After completing this course, you will be able to:

  • Identify the NetBackup interfaces and tools commonly used to gather information about problems.
  • Manage debug log settings, including log retention and rollover.
  • Prepare and gather debug logs for sending to Veritas Support.
  • Troubleshoot ECA and CRL issues.
  • Describe the methodology to troubleshoot common installation issues.
  • Explain the new VxUpdate error codes and their corresponding resolution.
  • Describe the use and features of the Logging Assistant.
  • State and resolve common NetBackup Web UI access issues.
  • Explain Agentless VM recovery for VMware backups.
  • Troubleshoot common issues.
  • Describe the methodology to troubleshoot the NetBackup Cloud storage configuration issues.
  • Describe the methodology to troubleshoot the OST plugin backup logging
  • Use tools to maintain and troubleshoot NetBackup deduplication.
  • Troubleshoot common VMware and Hyper-V backup and recovery issues.
  • Describe how NBU integrates with RHV.
  • Maintain configuration and troubleshoot Storage Lifecycle Policies and Auto Image Replication.
  • Extract relevant data from legacy logs, and use the vxlogview command to format data from raw unified logs.
  • Recognize common debug logs messages and search terms related to various failed backup job.
  • Work with commands to run, maintain, and troubleshoot the databases.

Troubleshooting Methods and Tools

• Troubleshooting situations and methodology
• Gathering symptoms and information
• Additional troubleshooting resources

• Exercise A: Introduction to the lab environment
• Exercise B: Navigating in the NetBackup (8.2)

• Exercise C: Viewing the NetBackup configuration
• Exercise D: Testing backup and restore operations
• Exercise E: Viewing common NetBackup problem information sources and collection tools

• Core process functions
• Backup process flow
• Tape restore process flow
• Disk restore process flow
• Viewing process flow information

• Exercise A: Tracing backup process flow – to tapebased storage
• Exercise B: Tracing backup process flow – to disk-based
• Exercise C: Tracing restore process flow

• Exercise D: Tracing process flow for a failed job

• Preparing to gather debug logs
• Enabling debug logs
• Performing log management
• Capturing debug logs

• Exercise A: Enabling debug logs
• Exercise B: Setting the logging levels
• Exercise C: Enabling legacy logging
• Exercise D: Running manual backups
• Exercise E: Collecting logs and copying them to the file share

• NetBackup Secure Communications
• Support for External Certificates
• Working with Certificate Revocation Lists

• NetBackup 8.2 Installation Updates and Troubleshooting
• Working with and Troubleshooting VxUpdate
• Working with the Logging Assistant

• Exercise A: Troubleshooting Master server upgrade issue
• Exercise B: Working with VxUpdate

• NetBackup Web user interface: Synopsis
• NetBackup Web user interface and RBAC
• Troubleshooting NetBackup Web user interface
• Agentless Recovery for VMware backups

• Exercise A: Accessing the NetBackup web interface – problem scenario 1
• Exercise B: Accessing the NetBackup web interface – problem scenario 2
• Exercise C: Creating a custom role
• Exercise D: Editing user access rules
• Exercise E: Creating an object group
• Exercise F: Limiting role permissions to specific objects

• Using the cloud with NetBackup
• Troubleshooting OpenStorage Technology (OST) logging

• Understanding NetBackup deduplication and deduplication process flow
• Maintaining and troubleshooting NetBackup deduplication
• Recovering from MSDP server failure
• Multi-Domain and VLAN support for MSDP
• Certificate configuration

• Exercise A: Monitoring and troubleshooting MSDP
• Exercise B: Verifying a MSDP Backup Image
• Exercise C: Discovering and fixing orphan MSDP data

• Troubleshooting VMware backups
• Troubleshooting Hyper-V backups
• NetBackup support for RedHat KVM

• Understanding Storage Lifecycle Policies
• Troubleshooting Storage Lifecycle Policies
• Troubleshooting data classification
• Understanding Auto Image Replication
• Troubleshooting Auto Image Replication

• Exercise A: Storage Lifecycle Policies – problem scenario 1
• Exercise B: Storage Lifecycle Policies – problem scenario 2

• Preparing for debug log analysis
• Viewing debug logs
• Analyzing debug logs for a successful backup job
• Analyzing debug logs for a failed backup job

• Exercise A: Locating backup information in the Activity Monitor
• Exercise B: Locating collected log files
• Exercise C: Viewing and analyzing logs

• The NetBackup catalog
• The NetBackup relational databases (NBDB)
• Catalog backup and recovery
• Maintaining the NBDB

• Exercise A: Reviewing the NetBackup catalog structure
• Exercise B: Configuring, performing, and analyzing catalog backups
• Exercise C: Using the cat_convert command
• Exercise D: Corrupting the NBDB
• Exercise E: Recovering the NBDB from a backup
• Exercise F: Recovering the NBDB from staging (Optional)

• NetBackup device troubleshooting
• Common NetBackup device issues
• Media and device selection
• Media-related status codes
• Troubleshooting frozen and suspended media

• Exercise A: Tape devices and media – problem scenario 1 (Optional)

• Exercise B: Tape devices and media – problem scenario 2 (Optional)

• Overview of disk-based backups
• Maintaining and troubleshooting BasicDisk
• Maintaining and troubleshooting AdvancedDisk
• Maintaining and troubleshooting OpenStorage

• Exercise A: Disk devices – problem scenario 1 (Optional)
• Exercise B: Disk devices – problem scenario 2 (Optional)

• Understanding NetBackup communication
• Configuring NetBackup and network communication
• Troubleshooting network and NetBackup communication
• Common NetBackup communication issues

• Exercise A: NetBackup communications – problem scenario 1 (Optional)
• Exercise B: NetBackup communications – problem scenario 2 (Optional)
• Exercise C: NetBackup communications – problem scenario 3 (Optional)

Students should be familiar with general network and storage concepts, and administration and configuration of Windows or Linux operating systems. Students must also have one to three years of experience with basic NetBackup administration, configuration, and operation.

These prerequisites can be met by attending any version of the NetBackup Administration course plus additional on-the-job experience.

Discover the perfect fit for your learning journey

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Live Online

  • Convenience
  • Cost-effective
  • Self-paced learning
  • Scalability


  • Interaction and collaboration
  • Networking opportunities
  • Real-time feedback
  • Personal attention


  • Familiar environment
  • Confidentiality
  • Team building
  • Immediate application

Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

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