VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x] Course Overview:

The VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x] course is a technical-level training designed to equip learners with the necessary skills to effectively diagnose, resolve, and escalate endpoint issues. Focused on the Troubleshooting and Resolution aspect of the Digital Workspace implementation within the UEM application suite, this course provides participants with essential troubleshooting techniques, tools, and workflow strategies, along with in-depth root cause analysis. With a comprehensive understanding of the UEM platform, learners will develop the ability to identify and address technical issues, ensuring smooth operation. This course offers valuable learning opportunities and certification for individuals seeking to enhance their troubleshooting and resolution skills in the VMware Workspace ONE environment. This course will:
• Show you how to differentiate between the tasks of troubleshooting and resolution
• Teach you how to properly assess and evaluate individual user or device issues
• Guide you through the troubleshooting process from start to finish
• Provide you with in-depth root cause analysis techniques
• Teach you the fundamentals of UEM platform components
• Provide an introduction to the UEM Logging and Reporting architecture
• Prepare you for troubleshooting UEM-related user and device issues within the Digital Workspace experience

Target Audience

The target audience for the VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20
x] training is IT professionals, system administrators, technical personnel, and network engineers who are involved in the management of endpoint devices in an enterprise environment
This training course is aimed at professionals with experience in deploying, configuring, managing, troubleshooting, and supporting server virtualization, desktop virtualization, and mobility solutions
The course will help participants gain a thorough understanding of VMware Workspace ONE UEM troubleshooting techniques for identifying and addressing issues with managing endpoints in a corporate environment
It will also teach participants how to use the VMware Workspace ONE UEM Console to reduce the complexity associated with maintaining endpoint devices

Learning Objectives of VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x]

1. Enroll devices in the Workspace ONE Environment to be able to centrally manage them.
2. Identify and troubleshoot common issues occurring during the enrollment process of devices.
3. Manage Workspace ONE Unified Endpoint Management components and their interdependencies.
4. Identify and troubleshoot infrastructure issues related to VMware Tools and virtual machines.
5. Utilize the VMware Workspace ONE dashboard to monitor and troubleshoot device health.
6. Use various logging andreporting tools to thoroughly analyze device and user activity within the system.
7. Familiarize yourself with different types of notifications and alerts that can occur in the environment, and the troubleshooting steps necessary to remedy them.
8. Proactively detect issues related to application and OS glitches using VMware AirWatch Analysis.
9. Utilize Automation and SDKs to streamline MDM and MAM policy enforcement on devices.
10. Identify and troubleshoot connectivity issues with devices in the system.